The Value of Integrating IT Asset Management Throughout the Enterprise

The benefits of software integration across departments

No matter the size of your IT department, having a focused, clear, and integrated approach to inventory, information validation, and efficiency will boost productivity, reduce human error, and minimize manual work. An integrated ITAM can also provide consistency of processes and IT governance across many departments. Some examples include:

• Internal IT Service Desk - ITAM software coupled with an ITSM tool like Zendesk, ServiceNow, or Jira, allows the transfer of real-time information on the status of your IT assets and services and ongoing operations. It also can provide the ability to receive notifications on the routine maintenance tasks of servers, renewal of software licenses, and IT hardware order requests, eliminating unplanned downtime and increasing efficiency.
• Customer Service - By integrating your ITAM tool with ticketing software, you can ensure that you are providing excellent customer support and have automated processes in place to prioritize and resolve them accordingly. Extending customer care with up-to-date information and quick issue resolution helps keep your customers happy, and your organization reaches its business goals quicker.
• Accounting - Proper implementation of an ITAM solution helps you achieve total visibility into your IT asset landscape, including operations, vendor contracts, software subscriptions, and software and hardware expenditure.
• Human Resources - when your IT Help Desk systems integrate HR platforms, your organization can seamlessly set up new staff, coordinate changes in staff assignments, and maintain an accurate record of all assets when a staff member leaves the organization.
  

The benefits of hardware integrations

With the recent transition to remote working environments, keeping accurate and consistent records of hardware's location and lifecycle is now more important than ever. An integrated IT asset management tool can provide transparency in knowing where your assets are and ensure their security at all times in a distributed environment, ultimately leading to a higher return on investment, cost-effectiveness, and efficient operations.

Other benefits include:

• Locate assets throughout the enterprise
• Eliminate the risk of "ghost servers" and "asset graveyards" that have the potential to cost your organization in wasted power consumption and excess budget
• Consistency of information across enterprise applications
• Ability to track and validate things such as contract expirations, hardware end of life, financial depreciations and assets being under utilized
   

Proper implementation of an ITAM solution also helps you achieve complete visibility into your Data Center Infrastructure Management (DCIM) performance, including temperature control, power utilization, and server capacity. Many DCIM discovery tools can only provide information for the assets on your network. Still, a powerful ITAM platform, like Asset Vue Inventory, can track your asset's location, even down to the room and rack level. Your stored inventory will never again be lost, and you will avoid unnecessary expenditures on equipment replacement.

The KPIs of ITAM Integration

IT assets are a significant investment in any organization. Integrating a comprehensive ITAM solution into your organization's productivity tools and software enables you to ensure that your assets are accessed quickly, appropriately utilized, and inventoried effectively.

Asset Vue provides your team with access to accurate, cross-platform information that supports your IT governance protocols. Consistent naming conventions and categories and user-defined custom names and values for tracking asset status are examples of such features. In addition, your team will be able to quickly identify asset statuses via a color-coded identification system that anyone can use, regardless of their role.

Through our API, available at no additional charge to our Asset Vue customers, we create a custom plan for your organization that integrates with your unique combination of software and hardware tools, ensuring you can measure KPIs such as:

• Streamlining the audit preparation process
• Improving the accountability of resources and justify future IT investments
• Process performance
• The improvement and deterioration of assets based on specified thresholds
• Cross-team collaboration with consistent data

By providing your organization with a single centralized source of information, Asset Vue gives you the power to convert your IT data into valuable insights that serve as a foundation for future decision-making to help you reach your business goals faster. As ITAM practitioners, we love to solve your challenges. Feel free to schedule a call with us about your current needs and ask about our free process evaluation. We look forward to hearing from you!